For all questions related to product activation, registration, or downloading purchased applications please visit the Registration FAQ

Q: Is BBSmart Shortcuts compatible with my device?

Please visit the BBSmart Shortcuts Information page to see the full list of compatible devices and Operating System (OS) versions.


Q: I am incorrectly receiving notice my trial has ended even though I purchased the software?

On the "Trial Ended" screen, scroll down and click the "Register" button. The "BBSmart Registration" screen should appear. On this screen you will be prompted to enter your registration key. Please refer to the Registration FAQ for information on how to retrieve your registration key.


Q: How do I uninstall BBSmart Shortcuts?

The simplest way is to go to Options - Advanced Options - Applications and scroll down and highlight "Shortcuts". Next, bring up the menu and select "Delete" and when prompted, restart your BlackBerry. Alternatively, you can uninstall BBSmart Shortcuts using the Desktop Manager Software on your PC.